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Call Center Agent – Erbil We are hiring a friendly, professional, and organized Call Center Agent to join our healthcare facility and provide excellent support to patients over the phone. Key Duties: * Answer incoming calls and respond to patient inquiries * Schedule, confirm, and manage patient appointments * Provide accurate information about services and procedures * Follow up with patients and handle their requests professionally * Coordinate with reception and back-office staff * Maintain accurate patient information and records * Handle complaints and escalate issues when necessary * Maintain patient confidentiality at all times Requirements: * Bachelors or Diploma * Call center or customer service experience preferred * Healthcare experience is an advantage * Fluent in Kurdish, Arabic & English * Excellent communication and interpersonal skills * Good computer skills and familiarity with MS Office * Professional, patient, and friendly attitude Apply: Send your CV (PDF) to [email protected]