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خاوەن کار: Newroz Telecom جۆری کار: Enterprise Service Assurance Manager شوێن: Erbil, Iraq, Ainawâ, Bahîrka Main Road کاتژمێری کار: Full Time ئەرکەکان: Responsible for onboarding customers successfully and ensuring that service level agreements are met at the point of sale are delivered, maintained, and continuously improved throughout the customer lifecycle. - Manage customer onboarding, activation, and handover - Own the delivery plan, timeline, and acceptance process - Coordinate the Sales, Presales, Technical, NOC, and Operations delivery - Monitor SLA performance, service quality, and overall customer experience management - Manage escalations and drive resolution with the relevant teams - Run regular service reviews and report to management - Maintain relationships with customers after sale - Identify renewal, retention, and upsell opportunities and - Maintain delivery documentation, customer records, and - Track root causes of recurring issues and drive corrective actions - Improve delivery processes, templates, and customer experience مەرجەکان: - Bachelor's degree in Business, IT, Telecommunications, or related field. - Minimum 5 years in enterprise service delivery, customer management, or managed services. - Experience managing enterprise or government customers and delivery. - Strong understanding of SLAs, escalation management, and incident management. - Proven ability to coordinate technical and commercial teams to meet delivery date. - Project-management experience or certification (PMP is an advantage). - Strong communication, organization, and problem-solving skills. - Excellent English; Arabic preferred; Kurdish is an advantage. - Willingness to travel nationally as required. پەیوەندی: https://lnkd.in/evv-zM_3 / [email protected] / +9647502328061