Restaurant Jobs

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VACANCY ANNOUNCEMENT Captain Reference No.: SHN-VA-2026-034 Position Title Captain Location Erbil, Cavalli Tower – Shahan Sales Gallery Department Sales Gallery / Hospitality Operations Employment Type Full-time Company Overview At Shahan, we are committed to excellence, innovation, and continuous development in the services and projects we deliver. As part of our continued expansion, we are developing Shahan Sales Gallery as a premium client-facing destination that combines sales hospitality with refined lounge service for company visitors, sales guests, and external customers. Position Summary Shahan Company is seeking a professional and service-oriented Captain to supervise floor service and guest-facing hospitality operations at Shahan Sales Gallery. The role requires strong floor leadership, service coordination, and the ability to ensure a polished premium guest experience for sales visitors, VIP clients, and external customers. Key Requirements Minimum 3 years of experience in hospitality, hotel, restaurant, lounge, club, or premium F&B service Previous experience as a Captain, Head Waiter, Senior Waiter, Floor Supervisor, or similar role is preferred Strong knowledge of service sequence, table setup, beverage service, guest handling, and floor coordination Ability to communicate professionally in Kurdish, Arabic, and English Excellent grooming, personal presentation, manners, and premium service attitude Ability to supervise service staff, assign duties, monitor performance, and support the team during busy periods Good understanding of hygiene, cleanliness, safety, guest privacy, and hospitality service standards Preferred Skills Experience in premium hospitality, hotel lounge, sales gallery, luxury F&B, VIP service, or client-facing settings Ability to guide and correct junior service staff professionally and respectfully Familiarity with POS systems, billing coordination, reservations, guest seating, and service documentation Strong attention to detail in guest presentation, table arrangement, cleanliness, ambience, and timing Basic understanding of coffee, bar, beverage, and light food service standards Key Responsibilities Supervise floor service and ensure guests are welcomed, seated, attended to, and served to premium standards Coordinate service flow between waitresses, barista, bar assistant, reception, sales team, and management Assign duties, monitor grooming and conduct, and ensure service tasks are completed accurately and on time Ensure sales visitors, VIP clients, company guests, and external customers receive attentive and respectful service Check table setup, cleanliness, service areas, equipment, supplies, and overall ambience before and during operations Monitor guest orders, billing, requests, feedback, and service issues, and report concerns to management