نوێنەری فرۆشتن (پزیشکی)

شرۆڤە

Join the Future of Healthcare at Neuron Medical Complex Available positions 1. Medical Representative (B2B) 2. Call Center Agent 3. Customer Care Agent 4. Digital Marketing Manager 1. نوێنەری پزیشکی (B2B) 2. کارمەندی سەنتەری پەیوەندیەکان 3. کارمەندی خزمەتگوزاری چارەخواز 4. بەڕێوەبەری ڕیکلامی دیجیتاڵی Location: Sulaymaniyah Neuron Medical Complex is a pioneering healthcare facility dedicated to psychological and physical rehabilitation, physiotherapy, cognitive enhancement, and longevity. We are currently expanding our B2B and patient experience teams and are looking for driven, empathetic, and results-oriented professionals to join us. If you are passionate about elevating healthcare standards and driving measurable growth, explore our open roles below. 1. Medical Representative (B2B) About the Role: As a Medical Representative, you will be the driving force behind our B2B market expansion. You will build and nurture strategic partnerships with specialized physicians (Neurology, Orthopedics, and Psychiatry), local sports clubs, and educational institutions (nurseries) to generate high-quality referrals for our advanced rehabilitation and longevity services. Key Responsibilities: * Execute targeted market mapping and field visits. * Effectively communicate Neuron Medical Complex’s value proposition, highlighting our advanced physiotherapy, cryotherapy, and cognitive enhancement capabilities. * Establish and manage referral models with healthcare partners, ensuring seamless onboarding of new B2B clients. * Meet and exceed weekly and monthly partnership acquisition targets. * Log all interactions, leads, and agreements meticulously within our CRM system. * Provide regular field intelligence reports to the Business Development Manager regarding market trends and competitor activities. Requirements: * Bachelor’s degree in Pharmacy, Biology, Business Administration, or a related field. * Proven experience in medical sales, pharmaceutical representation, or healthcare B2B networking. * Strong negotiation and presentation skills, with the ability to engage high-level medical professionals. * Able to create detailed proposals for our Partners. * Fluency in Kurdish, Arabic, and English. * Familiarity with CRM software and sales performance metrics. How to Apply To submit your application, please send your updated CV and details to [email protected] or apply directly through our website at https://neuronmc.com/careers. 2. Call Center Agent About the Role: The Call Center Agent is often the first point of contact between Neuron Medical Complex and our prospective patients. In this role, you will handle inbound inquiries and outbound follow-ups, transforming interested leads into booked appointments through excellent communication and adherence to our service standards. Key Responsibilities: * Manage a high volume of inbound and outbound calls professionally and efficiently. * Follow carefully designed communication scripts to provide accurate information regarding our medical, physical, and psychological therapies. * Qualify leads, book patient consultations, and optimize scheduling to maximize clinic capacity. * Consistently meet or exceed Key Performance Indicators (KPIs) related to call response times, conversion rates, and call quality. * Accurately input and update patient information and inquiry details into the CRM system. * Collaborate with the Digital Marketing team to follow up on leads generated from online campaigns. Requirements: * Previous experience in call center, telemarketing, or phone-based customer support role (healthcare background is a plus). * Exceptional verbal communication and active listening skills. * Patience, empathy, and the ability to handle patient inquiries with high professionalism and empathy. * Fluency in Kurdish, Arabic, and English. * Comfortable working with performance targets and CRM databases. How to Apply To submit your application, please send your updated CV and details to [email protected] or apply directly through our website at https://neuronmc.com/careers. 3. Customer Care Agent About the Role: At Neuron Medical Complex, patient retention is just as important as patient acquisition. The Customer Care Officer owns the end-to-end patient journey from the moment they walk through our doors. Your primary objective is to deliver a world-class hospitality experience, ensuring patient satisfaction and actively working to reduce treatment dropout rates. Key Responsibilities: * Implementing a 5 star customer service (Customer Delight) * Welcome and guide patients through the facility, ensuring a smooth, premium, and stress-free experience. * Execute patient follow-up processes, checking in on treatment progress and overall satisfaction after their visits. * Establishing a professional ecosystem with Call Center agents to fulfill customer requirements. * Identify bottlenecks in the patient journey and proactively resolve complaints or concerns. * Monitor and analyze patient retention rates, implementing strategies to encourage patients to complete their full rehabilitation or longevity programs. (CLV) * Gather patient feedback and testimonials to help improve service delivery. * Coordinate seamlessly with the medical staff, Call Center, and management to ensure unified patient care establishing a professional ecosystem Requirements: * Bachelor’s degree in Healthcare Administration, Hospitality, Public Relations, or a related field. * Proven experience in customer service, patient relations, or high-end hospitality. * High emotional intelligence (EQ) with a natural ability to build rapport and de-escalate concerns. * Strong organizational skills and attention to detail. * Fluency in Kurdish and Arabic, English is plus. How to Apply To submit your application, please send your updated CV and details to [email protected] or apply directly through our website at https://neuronmc.com/careers. 4. Digital Marketing Manager About the Role: The Digital Marketing Coordinator will play a vital role in creating trending contents and amplifying Neuron Medical Complex’s brand presence and driving our B2C and B2B lead generation efforts. Reporting to the Business Development Manager, you will design and execute digital campaigns that align directly with our sales strategies, ensuring that our pioneering services in longevity, cognitive enhancement, and rehabilitation reach the right audiences while delivering a measurable Return on Investment (ROI). Key Responsibilities: * Develop, coordinate, and execute targeted digital marketing campaigns across social media (Instagram, Facebook, Tiktok) and search engines to drive patient acquisition and B2B partnerships. * Align all digital marketing initiatives with the overarching sales strategy, ensuring messaging accurately reflects our specialized therapies (physiotherapy, cryotherapy, psychology, etc.). * Track, analyze, and report on the Return on Investment (ROI) and Customer Acquisition Cost (CAC) for each digital channel to optimize marketing spend. * Generate high-quality digital leads and ensure a seamless handover to the Call Center and CRM system for immediate follow-up. * Create and manage engaging, medically accurate, and visually appealing content (graphics, Reels, and articles) that educates the public on longevity and rehabilitation. * Monitor online reputation, engage with our digital community, and respond to online inquiries in collaboration with the Customer Care team.