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🔵 IT Client Support Supervisor 🏢 Company: Faruk Investment Group (Faruk Medical City Project) 📍 Location: Sulaymaniyah 💼 Industry: Investment Management ⏱️ Experience: Minimum of 4 years of supervisory experience in IT Client Support, Service Desk, or End-User Support. 🎓 Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. 📑 Certificates: ITIL Foundation or other relevant IT certifications are an advantage. 🌐Languages: Proficiency in written and spoken English is required. ➕Additionally: ✅Strong technical knowledge of Microsoft Windows, Microsoft 365, Active Directory, hardware support, and networking fundamentals. ✅ Excellent leadership, troubleshooting, communication, organizational, and customer service skills. Key Responsibilities: ▪️Lead and supervise the IT Client Support team, ensuring high-quality and timely support for end users. ▪️Oversee daily service desk operations, manage incident resolution, and handle complex technical issues. ▪️Mentor and develop team members while promoting a customer-focused service culture. ▪️Collaborate with infrastructure and application teams to resolve escalated issues and support IT projects. ▪️Manage IT assets and ensure accurate inventory and lifecycle management. ▪️Identify opportunities to improve support processes through automation and innovative technologies. ▪️Monitor service performance, ensure compliance with service level agreements (SLAs), and drive continuous improvement. 📧 Apply: Please send your resume to **[email protected]** with the position title in the subject line of the email