وردەکاری کار
گەڕانەوە بۆ کارەکان
شرۆڤە
Customer Service Officer Location: Sulaymaniyah HQ Reports to: Sales Manager Key Responsibilities: • Handle customer inquiries (walk-in, phone, online) professionally • Provide accurate policy and service information • Manage complaints and ensure timely resolution • Support policy renewals and client retention • Assist in cross-selling and upselling opportunities • Update CRM records and prepare daily reports • Coordinate with sales and marketing teams Requirements: • Diploma or Bachelor’s degree in Business or related field • 1–3 years of customer service experience (insurance, banking, telecom preferred) • Proficient in MS Office and CRM systems Skills: • Strong communication and problem-solving • Customer-focused, organized, and detail-oriented • Able to handle multiple tasks under pressure Other: • Fluent in Kurdish, Arabic, and English • Positive attitude and willingness to learn Benefits: • Competitive salary • Health insurance Apply: Send your CV to [email protected] with “Customer Service Officer” in the subject line.