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Livan is a SaaS (Software as a Service) property management platform built for commercial, housing complexes and apartment communities. Our services are separated into two parts simultaneously: The property managers and staff who run residential operations day to day, through our Web application. The residents who call those buildings home/office, using our user-friendly Mobile application. Our platform handles what happens after moving in — the service requests, maintenance tickets, announcements, payments, and community interactions that traditional property software ignores or handles in a legacy way. We believe residential living should feel effortless, and we build every feature with that standard in mind. Job Overview Job Title Junior Operations Officer Department Sales and Operations Reports To Operations Manager Location Iraq, Erbil (KRG) Employment Type Full Time Level Entry-Level We are looking for a highly organized and analytical Operations Officer to support the efficient delivery of our business operations. The successful candidate should be detailed-oriented in terms of data gathering, customer meetings, and client assessments; result-driven in terms of the outcomes and translating the requirements to our platform. Will be responsible for follow-up operational processes, coordinating with internal and external teams, preparing management reports, ensuring regulatory compliance, and driving continuous process improvement. What You Will Do Participate in customer meetings alongside the sales team when required Support proposal clarification and requirement gathering sessions Serve as the primary point of contact during onboarding and implementation Follow up and ensure timely communication between all stakeholders Initiate onboarding activities upon project kickoff Collect and validate all required customer information and onboarding documents Manage Know Your Customer (KYC) documentation and ensure completion Handle customer account creation and platform setup requests, in coordination with back-office and technical teams Escalate delays, risks, and blockers to management Maintain implementation status reports and project documentation Coordinate, prepare and distribute UAT plans and testing checklists, and track customer feedback Assist in planning and coordinating go-live activities and confirming completion of project deliverables Conduct post-implementation follow-up activities, and coordinate with the client’s team for day-to-day operations on the Livan platform (including all platform administrative tasks) What We Are Looking For A Bachelor’s degree in Business Administration, Information Technology, Management, or a related field — or equivalent practical experience 0–2 years of experience in a client-facing, sales, customer service, or administrative role (including internships, part-time work, or graduate placements) Demonstrated ability to communicate clearly and professionally in Kurdish, Arabic and English (is a plus), in person and in writing Working knowledge of Microsoft Office and Google Sheets; able to enter, organize, and check data accurately Ability to work with, and/or learn to work with, specific AI tools Strong attention to detail with a track record of accurate, organized work Willingness to travel locally for client meetings and on-site training sessions Speak Kurdish, Arabic, and English (is a plus) Eligible to work in Erbil Success in This Role Improved Customer Success Manager experience and productivity Reduced operational friction and increased customer-facing time Increased predictability, early churn risk identification, and stronger forecast confidence Strong cross-functional alignment and reduced escalations High adoption of new processes, tools, and AI-driven capabilities Measurable improvements in customer success execution quality, consistency, and outcome